The solution uses standard components of the ArcGIS Platform allowing for rapid and cost-efficient configuration of integrated specialty applications. Geocom developed the specialty application allowing Wincor Nixdorf to make its own adjustments to the solution later, also with very low effort. The solution is complemented by map.apps, which provides GIS functions which can be employed by end users in an intuitive way.
With the introduction of this new dispatch solution the availability of IT service fleet units can be queried according to regional, national and international customers, and critically the best and most appropriate unit deployed for a particular task. This has made the service department much more efficient, resulting in cost savings and increased customer satisfaction.